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Customer Satisfaction Ratings
| Will you enjoy the building experience? Our customers do! |
Copyright Notice
This site is property of 1st Choice Homes, Ltd. Copyright (c) 2006 1st Choice Homes, Ltd., All rights reserved. No reproduction, usage, distribution, or transmission of the copyrighted
materials of this site is permitted without the written permission of 1st Choice Homes, Ltd.
This site is property of 1st Choice Homes, Ltd. Copyright (c) 2006 1st Choice Homes, Ltd., All rights reserved. No reproduction, usage, distribution, or transmission of the copyrighted
materials of this site is permitted without the written permission of 1st Choice Homes, Ltd.
When asked about their "Overall Experience"? Our customers reply;
Responses were taken from our “Construction Substantially Complete Survey” – Homeowner has occupied residence for less than 30-days, some final touch-up items may
still be in process:
Customer Rating: 5 = Excellent, 4 = Very Good, 3 = Good, 2 = Fair, 1 = Poor, consists of the average of 10 questions about our customers satisfaction with our process and a
section labeled “Overall Experience (General Comments)”:
Rating: 4.2, Very Good
"Honest, Sincere, and Reliable - a Family atmosphere."
"We both wanted the stress and overwhelming feeling, that we were told about building a home, to be eliminated. 1st Choice Homes did this for us. We are very pleased
with the outcome. Thanks,"
The Keynes Family, Logan, Ohio
Rating: 4.3, Very Good
"The house is great & I am very pleased."
Dr. Kallies Family, Chillicothe, Ohio
Rating: 3.3, Good
"As first time buyers we did not know what to expect but the 1st Choice Homes team made our experience a good one. When we first met with Wade at an open house, he
was very helpful in meeting all our needs and getting us into the house that was right for us. Throughout the building process Stephanie and Dean were helpful with any
questions we had. Wade, Stephanie and Dean make 1st Choice Homes a great company to do business with."
Booth Family, Thornville, Ohio
Rating: 5.0, Excellent
Mr. Donaldson, Lancaster, Ohio
Rating: 3.7, Very Good
"Overall I was very pleased with 1st Choice homes, Wade and Dean were very easy to work with."
Fitch family, Reedsville, Ohio
Rating: 5.0, Excellent
"We couldn't be happier with our decision to build our home with 1st Choice Homes. We had built one other house prior to this one and the experience with 1st Choice far
exceeded all our expectations. You guys were so great to work with from the first time we contacted you through the very end. We really felt as though we were your only
customers through the process and that kind of attention is priceless when building a house. Wade, Dean and Stephanie we just want to say a big THANK YOU FOR
EVERYTHING...expecially the beautiful home you built us!"
Reedy family, Newark, Ohio
Rating: 3.5, Good
"Very Good Overall."
Pittenger Family, Chillicothe, Ohio
Rating: 5.0, Excellent
"We were very well pleased, from the beginning of the project to the completion of the project. Everyone was easy to work with from 1st Choice Homes and all of the sub
contractors. 1st Choice made the building experience enjoyable."
Paster Gates family, Logan, Ohio
Rating: 4.3, Very Good
Bush family, Logan, Ohio
Rating: 5.0, Excellent
"The entire process was almost painless. Dean did a great job communicating with us throughout the process. We love the house and if we ever decide to build again, your
company would be at the top of the list!"
Manring family, Kingston, Ohio
Rating: 4.9, Excellent
"We had a great experience. We really appreciate the fact that the communication lines were always open. You guys all do a great job. We will definitely recommend you to
our friends."
Horsley family, Ashville, Ohio
Rating: 4.8, Excellent
"We are very pleased with our house. This was our first building experience and it went much smoother than expected. We had been told to expect long delays and extreme
budget overages, but we did not experience and of those issues. The open communication was great! Wade, Dean, and Stephanie make a great team. I would, and have,
highly recommended 1st Choice Homes."
Parker family, Chillicothe, Ohio
Rating: 5.0, Excellent
“Thanks for everything. You were helpful with any problem we had, from permits to Stephanie helping us with our colors choices.”
Souders family, Lancaster, Ohio
Rating: 3.8 Very Good
"Wade, Stephanie and Dean were very accommodating in our busy schedules and made this process go very smoothly. I never felt like I was stepping on any toes when I
would call with concerns. Overall we had a great experience with the building process."
The Donley family, New Holland, Ohio
Rating: 4.4, Very Good
“I feel strongly that I can say to all of you that: 1) all of you possess honesty and integrity and it reflects with conversations we had with each of you. 2) the sub contractors
that work for you overall seemed to genuinely care for the customer and wanted to do their job correctly. 3) when we had questions and concerns with misunderstandings
about information we had been given, you worked with us to come to what we felt was a fair solution. 4) in the end when things became extremely difficult (financially); your
integrity led you to assist us in the burden.”
Kriger family, Pickerington, Ohio
Rating: 5.0, Excellent
“Overall experience was great! Even though there were some items that were incorrect, they were corrected in a timely manner. Sometimes they were already on order.
There are some items still unresolved, but I am confident that they will be addressed to my satisfaction, as all other items have been.”
Hilles family, Ashville, Ohio
Rating: 4.5, Excellent
“We were, in general, very happy with the experience. We are very pleased with sub-contractors and 1st Choice Homes.”
Dr. Driggs family, Logan, Ohio
Rating: 5.0, Excellent
“Our experience has been wonderful. From the first time we met with Wade, he helped us with looking for lots and was more than helpful. Through the building process,
Dean our construction manager was great. Any question we had, he was always very kind and helpful.”
Day family, Jamestown, Ohio
Rating: 4.3, Very Good
“Our experience was excellent. Good communication from everyone, everyone was very friendly and we would use 1st Choice again!”
Maust family, South Bloomfield, Ohio
Rating: 5.0, Excellent
“Great! No major problems - no catastrophes - Dean, Wade, and Stephanie you guys are fantastic! Very friendly - If we called, you called us back. If there was a problem, you
fixed it. We love our home!!”
Sayers family, Newark, Ohio
Rating: 4.5, Excellent
“Overall, great experience! Dean is absolutely the best at what he does, Stephanie is wonderful, and Wade is a great salesman. I wish all of you the best.”
Brandau family, Welston, Ohio
Cumulative Rating: 4.56 Excellent
[Note: this includes all “Construction Substantially Complete Survey” responses received, which includes, but is not limited to recent responses listed above.]
Responses were taken from our “Construction Substantially Complete Survey” – Homeowner has occupied residence for less than 30-days, some final touch-up items may
still be in process:
Customer Rating: 5 = Excellent, 4 = Very Good, 3 = Good, 2 = Fair, 1 = Poor, consists of the average of 10 questions about our customers satisfaction with our process and a
section labeled “Overall Experience (General Comments)”:
Rating: 4.2, Very Good
"Honest, Sincere, and Reliable - a Family atmosphere."
"We both wanted the stress and overwhelming feeling, that we were told about building a home, to be eliminated. 1st Choice Homes did this for us. We are very pleased
with the outcome. Thanks,"
The Keynes Family, Logan, Ohio
Rating: 4.3, Very Good
"The house is great & I am very pleased."
Dr. Kallies Family, Chillicothe, Ohio
Rating: 3.3, Good
"As first time buyers we did not know what to expect but the 1st Choice Homes team made our experience a good one. When we first met with Wade at an open house, he
was very helpful in meeting all our needs and getting us into the house that was right for us. Throughout the building process Stephanie and Dean were helpful with any
questions we had. Wade, Stephanie and Dean make 1st Choice Homes a great company to do business with."
Booth Family, Thornville, Ohio
Rating: 5.0, Excellent
Mr. Donaldson, Lancaster, Ohio
Rating: 3.7, Very Good
"Overall I was very pleased with 1st Choice homes, Wade and Dean were very easy to work with."
Fitch family, Reedsville, Ohio
Rating: 5.0, Excellent
"We couldn't be happier with our decision to build our home with 1st Choice Homes. We had built one other house prior to this one and the experience with 1st Choice far
exceeded all our expectations. You guys were so great to work with from the first time we contacted you through the very end. We really felt as though we were your only
customers through the process and that kind of attention is priceless when building a house. Wade, Dean and Stephanie we just want to say a big THANK YOU FOR
EVERYTHING...expecially the beautiful home you built us!"
Reedy family, Newark, Ohio
Rating: 3.5, Good
"Very Good Overall."
Pittenger Family, Chillicothe, Ohio
Rating: 5.0, Excellent
"We were very well pleased, from the beginning of the project to the completion of the project. Everyone was easy to work with from 1st Choice Homes and all of the sub
contractors. 1st Choice made the building experience enjoyable."
Paster Gates family, Logan, Ohio
Rating: 4.3, Very Good
Bush family, Logan, Ohio
Rating: 5.0, Excellent
"The entire process was almost painless. Dean did a great job communicating with us throughout the process. We love the house and if we ever decide to build again, your
company would be at the top of the list!"
Manring family, Kingston, Ohio
Rating: 4.9, Excellent
"We had a great experience. We really appreciate the fact that the communication lines were always open. You guys all do a great job. We will definitely recommend you to
our friends."
Horsley family, Ashville, Ohio
Rating: 4.8, Excellent
"We are very pleased with our house. This was our first building experience and it went much smoother than expected. We had been told to expect long delays and extreme
budget overages, but we did not experience and of those issues. The open communication was great! Wade, Dean, and Stephanie make a great team. I would, and have,
highly recommended 1st Choice Homes."
Parker family, Chillicothe, Ohio
Rating: 5.0, Excellent
“Thanks for everything. You were helpful with any problem we had, from permits to Stephanie helping us with our colors choices.”
Souders family, Lancaster, Ohio
Rating: 3.8 Very Good
"Wade, Stephanie and Dean were very accommodating in our busy schedules and made this process go very smoothly. I never felt like I was stepping on any toes when I
would call with concerns. Overall we had a great experience with the building process."
The Donley family, New Holland, Ohio
Rating: 4.4, Very Good
“I feel strongly that I can say to all of you that: 1) all of you possess honesty and integrity and it reflects with conversations we had with each of you. 2) the sub contractors
that work for you overall seemed to genuinely care for the customer and wanted to do their job correctly. 3) when we had questions and concerns with misunderstandings
about information we had been given, you worked with us to come to what we felt was a fair solution. 4) in the end when things became extremely difficult (financially); your
integrity led you to assist us in the burden.”
Kriger family, Pickerington, Ohio
Rating: 5.0, Excellent
“Overall experience was great! Even though there were some items that were incorrect, they were corrected in a timely manner. Sometimes they were already on order.
There are some items still unresolved, but I am confident that they will be addressed to my satisfaction, as all other items have been.”
Hilles family, Ashville, Ohio
Rating: 4.5, Excellent
“We were, in general, very happy with the experience. We are very pleased with sub-contractors and 1st Choice Homes.”
Dr. Driggs family, Logan, Ohio
Rating: 5.0, Excellent
“Our experience has been wonderful. From the first time we met with Wade, he helped us with looking for lots and was more than helpful. Through the building process,
Dean our construction manager was great. Any question we had, he was always very kind and helpful.”
Day family, Jamestown, Ohio
Rating: 4.3, Very Good
“Our experience was excellent. Good communication from everyone, everyone was very friendly and we would use 1st Choice again!”
Maust family, South Bloomfield, Ohio
Rating: 5.0, Excellent
“Great! No major problems - no catastrophes - Dean, Wade, and Stephanie you guys are fantastic! Very friendly - If we called, you called us back. If there was a problem, you
fixed it. We love our home!!”
Sayers family, Newark, Ohio
Rating: 4.5, Excellent
“Overall, great experience! Dean is absolutely the best at what he does, Stephanie is wonderful, and Wade is a great salesman. I wish all of you the best.”
Brandau family, Welston, Ohio
Cumulative Rating: 4.56 Excellent
[Note: this includes all “Construction Substantially Complete Survey” responses received, which includes, but is not limited to recent responses listed above.]
After 1-year in their home, here is what some of our customers have said:
Responses were taken from our “11-month Warranty Survey” – Homeowner has occupied residence for 11-months.
Customer Rating: 5 = Excellent, 4 = Very Good, 3 = Good, 2 = Fair, 1 = Poor, consists of the average of 10 questions about our customers satisfaction with our process and a
section labeled “Overall Experience (General Comments)”:
Rating: 4.4, Very Good
Brown family, Coalton, Ohio
Rating: 4.8 Excellent
“The entire experience has been Wonderful! I would and often do recommend you all to anyone thinking of building. I wish you all the best during these tough economic
times.”
Parker family, Chillicothe, Ohio
Rating: 5.0 Excellent
“We love our house. We will definitely recommend you to others. You made the planning and construction experience very easy. Thank you all!”
Horsley family, Ashville, Ohio
Rating: 4.5 Excellent
“Very satisfied with 1st Choice Homes!”
Brandau family, Welston, Ohio
Rating: 5.0 Excellent
“Very pleased with the quality and service. Service calls that we have had were always prompt. Great Job! Thank you Wade, Dean, and Stephanie!!
Day family, Jamestown, Ohio
Cumulative Rating: 4.8 Excellent
[Note: Cumulative rating reflects ALL “1-Year Survey” responses received, which includes, but is not limited to recent responses listed above.]
Responses were taken from our “11-month Warranty Survey” – Homeowner has occupied residence for 11-months.
Customer Rating: 5 = Excellent, 4 = Very Good, 3 = Good, 2 = Fair, 1 = Poor, consists of the average of 10 questions about our customers satisfaction with our process and a
section labeled “Overall Experience (General Comments)”:
Rating: 4.4, Very Good
Brown family, Coalton, Ohio
Rating: 4.8 Excellent
“The entire experience has been Wonderful! I would and often do recommend you all to anyone thinking of building. I wish you all the best during these tough economic
times.”
Parker family, Chillicothe, Ohio
Rating: 5.0 Excellent
“We love our house. We will definitely recommend you to others. You made the planning and construction experience very easy. Thank you all!”
Horsley family, Ashville, Ohio
Rating: 4.5 Excellent
“Very satisfied with 1st Choice Homes!”
Brandau family, Welston, Ohio
Rating: 5.0 Excellent
“Very pleased with the quality and service. Service calls that we have had were always prompt. Great Job! Thank you Wade, Dean, and Stephanie!!
Day family, Jamestown, Ohio
Cumulative Rating: 4.8 Excellent
[Note: Cumulative rating reflects ALL “1-Year Survey” responses received, which includes, but is not limited to recent responses listed above.]
